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Help center
How Can We Help?
Eleven guides covering setup, streaming, networking and maintenance — plus the shipping, returns and warranty policies in full. If none of it answers your question, a person will.
Guides
Written for the OSM X1 range specifically — no generic Android advice.
- Set up your OSM X1 in five minutesFrom a sealed box to your first stream, with nothing but the parts included.Getting Started
- Connect to Wi-Fi and get the best speedWhich band to join, when to use Ethernet, and how to fix a weak signal.Network & Connectivity
- Fix buffering, stutter and dropoutsA short diagnostic order that finds the cause instead of guessing at it.Network & Connectivity
- Pair or re-pair the voice remoteWhat to do when the remote stops responding, or you have bought a second one.Remote & Accessories
- Turn on HDMI-CEC so one remote runs everythingWhy the feature is named something different on every television, and where to find it.Remote & Accessories
- Install apps, and sideload the ones that are missingGoogle Play first, APK files second, and how to keep sideloaded apps updated.Apps & Streaming
- Get the picture right: 4K, HDR and frame rateThe three settings that matter, and the one that causes most 'it looks wrong' reports.Apps & Streaming
- Connect a soundbar, receiver or optical systemThree ways out of the box, and which to pick for surround sound.Apps & Streaming
- Software updates: what to expectHow updates arrive, how long they are supported, and how to check manually.Updates & Maintenance
- Free up storageWhere the space goes, and how to add more with a microSD card or USB drive.Updates & Maintenance
- Factory reset your OSM X1The last resort, what it erases, and what to do before you sell or return the box.Updates & Maintenance
Frequently asked questions
Everything You Need to Know
The OSM X1 is a premium Android TV box that turns any television with an HDMI port into a full smart TV. It streams in 4K Ultra HD, runs Android 14, and ships with a voice remote so you can search by speaking instead of typing.
Yes. The OSM X1 outputs 4K Ultra HD at 60fps with HDR10+ support, over HDMI. You will need a 4K-capable television and a high-speed HDMI cable to see the full resolution — one is included in the box.
Yes. The OSM X1 ships with Google Play, so you can install apps the same way you would on an Android phone. It also supports sideloading APK files if you use an app that is not listed on the Play Store.
Android 14, the latest release, with security patches delivered over the air. Updates install in the background and apply on the next restart.
Every OSM X1 comes with a 2 year warranty covering manufacturing defects and hardware failure under normal use. If something goes wrong we repair or replace the unit, and we cover return shipping.
Orders ship within 24 hours on business days, with free shipping on every order. If the OSM X1 is not for you, return it within 30 days for a full refund — no explanation required.