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WORLDWIDE SHIPPING

Support

Shipping & Delivery

One flat rate of $15 to every country we ship to, free on orders over $250. Dispatched within 24 hours on business days and tracked all the way.

  • $15Flat-rate standard shipping
  • FreeOn orders over $250
  • 24 hoursDispatch on business days
  • TrackedEvery parcel, every tier

01Dispatch and handling

Orders placed on a business day are packed and handed to the carrier within 24 hours. Orders placed at a weekend or on a public holiday go out on the next business day. You get a dispatch email with a tracking number as soon as the carrier scans the parcel.

Every box ships in its retail packaging inside a plain outer carton, so it is not obvious from the outside what has been delivered.

Need it faster

Express shipping is available at checkout for $29. Transit times for both options are listed by country below.

02Where we ship, and how long it takes

We ship to almost every country. Times are counted in business days from dispatch; prices are in your currency.

DestinationStandardExpressDuties
Denmark1–4 business days · $151–2 business days · $29Duty paid
Norway1–4 business days · $151–2 business days · $29Duty paid
Finland1–4 business days · $151–2 business days · $29Duty paid
Sweden1–4 business days · $151–2 business days · $29Duty paid
Ireland3–6 business days · $152–3 business days · $29Duty paid
United Kingdom3–5 business days · $151–2 business days · $29Duty paid
Germany3–6 business days · $152–3 business days · $29Duty paid
Switzerland3–6 business days · $152–3 business days · $29Duty paid
Netherlands3–6 business days · $152–3 business days · $29Duty paid
France3–6 business days · $152–3 business days · $29Duty paid
United States5–9 business days · $152–4 business days · $29May apply
Canada5–9 business days · $152–4 business days · $29May apply
Australia6–10 business days · $153–5 business days · $29Duty paid
New Zealand6–10 business days · $153–5 business days · $29Duty paid

Business days exclude weekends and public holidays in the destination country. Remote and island addresses can add one to two days. Every other country is shown at checkout.

03What shipping costs

Standard
$15 to every country we ship to — and free on orders over $250.
Express
$29, chosen at checkout.
Returns
Free. A prepaid return label is included in the box, and a replacement one is a single email away.

The exact rate for your address is shown at checkout, before you pay.

04Customs, duties and taxes

Prices include VAT or sales tax where it applies. Orders to the Nordics, the rest of Europe, the United Kingdom, Australia and New Zealand ship delivered duty paid: we handle the import declaration and any charges, so nothing is due at the door.

For North America and the rest of the world, the carrier may collect import duties or local taxes on delivery. The table above shows which destinations are delivered duty paid.

If a carrier asks you for a customs payment on a delivered-duty-paid order, do not pay it. Forward the message to support@osmx1.com and we will resolve it with the carrier directly.

05Tracking your order

  1. 1Check your inbox for the dispatch email. It carries the carrier name and the tracking number.
  2. 2Tracking usually goes live within a few hours of dispatch — a number that shows nothing yet has been created but not scanned.
  3. 3Follow the carrier's own tracking page for delivery-day detail such as time windows and pickup points.

Cannot find the email? Check the spam folder first, then look the order up on the order tracking page — no account needed — or email us with the name and postcode on the order.

06Delays, damage and missing parcels

  • Late parcel: if tracking has not moved for three business days, contact us. We open a carrier trace and, if it does not resolve within seven days, we send a replacement.
  • Damaged on arrival: photograph the outer carton and the contents before unpacking further, and send the photos with your order number. We ship a replacement straight away.
  • Marked delivered but missing: check with neighbours and any safe place noted in the tracking. If it does not turn up within 24 hours, tell us and we will start a claim.
  • Wrong item: keep the packaging and contact us. We send the correct box with a prepaid return label for the other one.

In every one of those cases we would rather hear from you early than late. Nothing about this policy is meant to make you wait.

Changed Your Mind After It Arrives?

You have thirty days, return shipping is free, and we do not ask why.

Read the Returns PolicyWarranty