Shipping & Delivery

Orders placed before 14:00 CET on a business day leave our Rotterdam fulfilment centre the same day. Orders placed after that, or at a weekend, go out on the next business day. You will get a dispatch email with a tracking number as soon as the parcel is scanned by the carrier.

Every box ships in its retail packaging inside an unbranded outer carton, so it is not obvious from the outside what has been delivered.

We currently ship to six countries. Transit times below are counted in business days from dispatch, not from when you place the order.

If your country is not on the list, we cannot ship to you yet. Subscribe to the newsletter and we will announce new destinations there first.

Standard

Free on every order, to every destination we serve. There is no minimum spend.

Express

$14.90 within Europe, $29.90 to New Zealand. Chosen at checkout.

Returns

Free. A prepaid label is included in the box, and a replacement one is a single email away.

Orders to Denmark, Finland and Ireland ship from within the EU, so there is nothing further to pay on arrival — the price you see at checkout includes VAT.

Norway, Switzerland and New Zealand are outside the EU customs union. We ship those orders delivered duty paid, which means we handle the import declaration and pay the charges before the parcel is released. You will not be asked for money at the door.

1. 1Check your inbox for the dispatch email. It carries the carrier name and the tracking number.
2. 2Tracking usually goes live within a few hours of dispatch — a number that shows nothing yet has been created but not scanned.
3. 3Follow the carrier's own tracking page for delivery-day detail such as time windows and pickup points.

Cannot find the email? Check the spam folder first, then email us with the name and postcode on the order and we will resend it.

• Late parcel: if tracking has not moved for three business days, contact us. We open a carrier trace and, if it does not resolve within seven days, we send a replacement.
• Damaged on arrival: photograph the outer carton and the contents before unpacking further, and send the photos with your order number. We ship a replacement immediately, with no return required for the damaged unit until the new one arrives.
• Marked delivered but missing: check with neighbours and any safe place noted in the tracking. If it does not turn up within 24 hours, tell us and we will start a claim.
• Wrong item: keep the packaging and contact us. We send the correct box with a prepaid return label for the other one.

In every one of those cases we would rather hear from you early than late. Nothing about this policy is meant to make you wait.