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Network & Connectivity

Connect to Wi-Fi and get the best speed

Which band to join, when to use Ethernet, and how to fix a weak signal.

1 minute read

01Joining a network

  1. 1Open Settings, then Network & Internet.
  2. 2Select your network from the list. Networks broadcasting on both bands usually appear once.
  3. 3Enter the password using the on-screen keyboard, or press the microphone button and dictate it.
  4. 4Wait for the status to read Connected. The box remembers the network and rejoins it after a power cut.

022.4GHz or 5GHz

The OSM X1 has a dual-band radio. Use the 5GHz band whenever the box is in the same room as the router — it is faster and far less congested, which is what 4K streams need. Use 2.4GHz when the signal has to pass through more than one solid wall, because it travels further.

5GHz
Best for 4K and HDR. Shorter range, higher throughput, less interference from other homes.
2.4GHz
Best through walls and floors. Slower, and shared with microwaves, baby monitors and older devices.
Ethernet
Best of all where you can run a cable. The LAN port is 10/100 Mbps, which is ample for a 4K stream.

03If the signal is weak

  • Move the box out from behind the television. A metal chassis or a wall-mount bracket between the box and the router costs real signal.
  • Keep it away from the power adapter and any USB 3.0 drive, both of which raise the 2.4GHz noise floor.
  • Restart the router before you restart the box. A router that has been up for months is a common cause of overnight buffering.
  • If the router is more than two rooms away, a mesh node or a powerline adapter with an Ethernet port will beat any Wi-Fi tuning.

Everything Working?

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